Bay Agency

Frequently Asked Questions

Below are some of our frequently asked questions. If you have any other questions or concerns, please feel free to contact us.

  1. If I fill out the payment information in the make a payment section, is it applied to my account immediately?
  2. If my policy is in cancellation status, should I make my payment on this website?
  3. Can I bind coverage from the website?
  4. Can I file a claim from this website?
If I fill out the payment information in the make a payment section, is it applied to my account immediately?
No. If you submit a payment during regular business hours, we will process the payment and notify you when it's complete.  If it is after hours or during a weekend or holiday, it will be processed on the next business day.  At that time we will notify you when it's complete.

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If my policy is in cancellation status, should I make my payment on this website?
No.  If you have received a cancellation for nonpayment you must call your payment into the agency or if applicable, go to your company's direct payment link.  The available payment links can be found on the Make a Payment page.

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Can I bind coverage from the website?
No.  Coverage cannot be bound via the website, voice mail or email.  Please call the office to speak with a representative.

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Can I file a claim from this website?
Yes.  There are three ways to file a claim.  1. You can file a claim by completing a loss notice from the Claims  section on this website 24 hours a day.  2. You can call the agency during business hours.  3. You can call your insurance company directly.  A claims phone number can be found on your policy or in the Claim Information section on this website.

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